Q - "I can't find the product I am looking for on your site?" A - We are currently loading lots of products on to our site. If there is anything you can't find, please just email us or give us a call and we'll arrange it for you. We also have tremendous resources and can supply just about anything - if we don't have it we'll find it!
Q - "My dog has been sick after eating some shop treats. How do I know these will be OK?" A - Many of the products on the shelves are imported - some are even radiated to get them into the country. They can be made up of by-products all sorts of gunk. Then chemicals and flavorings are added. No wonder dogs are sick after eating them. All our products are real food - only the moisture is taken out - and NOTHING is added. Nutritious and health. And good ol' Aussie stuff!
Q - "Is the drying process important?" A - Absolutely! To retain the nutritional component of all our products, the exact temperature and time controls are strictly monitored - you get safe and consistent products that are healthy and upon which you can rely. Avoid products that are "home" dried or left in the sun. How can meat left in the sun produce a consistent result! The temperature varies every hour every day - plus leaving meat out in the sun attracts who knows what! That's how disease breaks out!
Q - "The only healthy products I can find seem to be very expensive - why is this?" A - People are greedy! We'd rather have you as a customer for life rather than rip you off in a quick cash grab.
Q - "Are the food products OK for small dogs?" A - Absolutely!
Q - How are your products best stored? A - Put them in an air-tight container as soon as you receive them. They do not need to be refrigerated at any stage. They will keep as long as you need!