FAQs

Q - "I can't find the product I am looking for on your site?"
A - If you've entered your product into the search field and can't find it, just let us know - we can find just about anything. We have tremendous resources and can source most healthy lines - if we don't have it we'll find it!

Q - "My dog has been sick after eating some shop treats. How do I know these will be OK?"
A - Many of the products on the shelves are imported - some are even radiated to get them into the country. They can be made up of by-products and all sorts of gunk. Then chemicals and flavorings are added. No wonder dogs are sick after eating them. All our products are real food - only the moisture is taken out - and NOTHING is added. Nutritious and health. And good ol' Aussie stuff!

Q - "Is the drying process important?"
A - Absolutely! To retain the nutritional component of all our products, the exact temperature and time controls are strictly monitored - you get safe and consistent products that are healthy and upon which you can rely. Avoid products that are "home" dried or left in the sun. How can meat left in the sun produce a consistent result! The temperature varies every hour every day - plus leaving meat out in the sun attracts who knows what! That's how disease breaks out!

Q - "Why are you prices for healthy products so much better than everywhere else?"
A - 1 - People are greedy! We'd rather have you as a customer for life rather than rip you off in a quick cash grab. 2- Thanks the big chain outlets, most of the good stuff gets exported now. Don't worry - we have great supply channels and access to products that you won't find anywhere else.

Q - "Are the food products OK for small dogs?"
A - Absolutely!

Q - How are your products best stored?
A - Put them in an air-tight container as soon as you receive them. They do not need to be refrigerated at any stage. They will keep as long as you need!